Shipping Policy

Last Updated: July 3, 2026

At CPAPCore, we are committed to providing a simple, transparent, and reliable shipping experience. This Shipping Policy explains where we ship, how long order processing and delivery typically take, and what you can expect after placing an order.

Shipping Destination

At this time, we only ship to addresses within the United States.

We do not currently ship to:

• International destinations

• U.S. territories

• P.O. Box addresses

• APO/FPO/DPO military addresses

If shipping becomes available to additional locations in the future, this policy will be updated accordingly.

Order Processing Time

Orders are processed Monday through Friday (Eastern Time), excluding weekends and U.S. public holidays.

• Processing Time: 1–3 business days after payment is successfully confirmed.

• Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be slightly longer during major holidays, promotional events, or other periods of unusually high order volume.

Shipping Method

All orders are shipped using Standard Shipping through our logistics partners.

At this time, Express Shipping is not available.

The carrier used for your shipment may vary depending on your delivery address and operational requirements.

Shipping Cost

We offer Free Standard Shipping on all orders shipped within the United States.

• Shipping Cost: FREE

• Minimum Purchase Required: None

The shipping cost displayed during checkout will be $0.00.

Estimated Delivery Time

After your order has been processed and shipped, the estimated transit time is:

Estimated Total Delivery Time

• Processing Time: 1–3 business days

• Shipping Time: 5–10 business days

Total Estimated Delivery Time: 6–13 business days

Delivery times are estimates only and are not guaranteed. Actual delivery may vary due to carrier operations, weather conditions, transportation disruptions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information generally becomes available within 24–72 hours after shipment.

If you have not received a shipping confirmation within 5 business days after placing your order, please contact our Customer Support team.

Shipping Address Changes

Shipping addresses may be changed only before your order has been shipped.

If you need to update your shipping address, please contact us as soon as possible.

Once an order has been dispatched, we are unable to modify the shipping address.

Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.

Incorrect or Undeliverable Addresses

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, the package may be returned to us.

If reshipment is requested, additional shipping charges may apply.

If a refund is requested instead, any carrier charges incurred for the returned shipment may be deducted from the refund where permitted by applicable law.

CPAPCore is not responsible for delays or failed deliveries resulting from incorrect shipping information supplied by the customer.

Customs, Duties, and Taxes

Orders shipped within the United States are not normally subject to additional customs duties or import taxes charged to customers.

If any government authority imposes fees due to exceptional circumstances, those charges are outside our control.

Delayed, Lost, or Damaged Shipments

Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to carrier operations or other factors beyond our control.

If your package arrives damaged, please contact us within 7 calendar days of delivery and include clear photographs of:

• The shipping box

• The shipping label

• The damaged product

If your package has not arrived within 2 business days after the estimated delivery window has passed, please contact us.

If the carrier confirms that a package has been lost during transit, we will investigate the shipment and, where appropriate, provide a replacement or refund in accordance with our policies.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: customer-support@szbzql.com

Customer Support Hours

Monday–Friday

9:00 AM–6:00 PM (Eastern Time)

Excluding U.S. public holidays.