Privacy Policy
Last Updated: July 3, 2026
CPAPCore ("CPAPCore," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit https://cpapcore.com (the "Site"), purchase our products, communicate with us, or otherwise use our services.
We are committed to handling your personal information responsibly and transparently. We collect only the information reasonably necessary to operate our business, fulfill your orders, improve your shopping experience, and comply with applicable legal obligations.
By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
The types of information we collect depend on how you interact with our Site and services.
Information You Provide Directly
When you place an order, create an account, subscribe to our emails, contact Customer Support, or otherwise communicate with us, you may provide information including:
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Full name
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Email address
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Shipping address
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Billing address
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Telephone number
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Order details
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Customer service communications
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Information voluntarily submitted through forms, surveys, or promotional offers
Providing this information is voluntary; however, certain information is required in order to process your order or provide requested services.
Payment Information
When you make a purchase, your payment information is securely processed through our authorized third-party payment service providers, including SHOPLINE Payments, where available.
For your security:
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Payment information is transmitted using Secure Socket Layer (SSL) encryption and other industry-standard security technologies.
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CPAPCore does not store your complete credit card or debit card number on our servers.
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Payment information is handled in accordance with the security standards maintained by our payment processing partners.
Information Collected Automatically
When you browse our Site, certain information is collected automatically to help us improve website functionality, security, and performance.
This information may include:
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IP address
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Browser type and version
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Operating system
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Device type
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Language preferences
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Time zone
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Referring website
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Pages viewed
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Time spent on pages
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Products viewed
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Shopping cart activity
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Clickstream data
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Website performance information
This information generally does not directly identify you by itself but helps us better understand how visitors interact with our Site.
Information Collected Through Cookies and Similar Technologies
We use cookies, pixels, tags, web beacons, and similar technologies to enhance your experience and support the operation of our Site.
These technologies help us:
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Keep your shopping cart active
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Remember your preferences
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Maintain secure login sessions
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Improve website functionality
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Measure website performance
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Analyze visitor behavior
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Understand how customers interact with our products and services
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Support marketing and advertising activities where permitted by applicable law
For additional information, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information only for legitimate business purposes, including:
Order Processing
To:
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Process and fulfill your orders
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Confirm purchases
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Arrange shipping and delivery
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Process payments
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Provide invoices and receipts
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Manage returns and refunds
Customer Support
To:
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Respond to inquiries
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Provide technical or order assistance
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Resolve disputes
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Process warranty or product-related requests
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Improve customer satisfaction
Website Operations
To:
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Maintain and improve our Site
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Monitor website performance
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Diagnose technical issues
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Prevent fraud and unauthorized activity
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Protect the security of our systems
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Improve user experience
Communications
We may contact you regarding:
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Order confirmations
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Shipping notifications
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Delivery updates
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Customer service requests
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Account-related notices
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Important policy or security updates
These communications are considered service-related and may be sent even if you have opted out of marketing communications.
Legal Compliance
We may process personal information where reasonably necessary to:
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Comply with applicable laws and regulations
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Respond to lawful requests from government authorities
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Protect our legal rights
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Prevent fraud or abuse
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Enforce our Terms of Service and other policies
Business Improvement
We may use aggregated or de-identified information to:
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Analyze purchasing trends
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Improve product selection
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Enhance website usability
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Improve customer experience
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Develop new features and services
Aggregated or de-identified information does not identify individual customers.
3. Payment Security
Protecting your payment information is a priority.
When payment information is submitted through our checkout pages:
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Data is encrypted using SSL (Secure Socket Layer) technology.
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Payments are processed by trusted third-party payment processors.
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Sensitive payment information is not stored on CPAPCore's servers.
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We maintain commercially reasonable safeguards designed to protect personal information during transmission and storage.
Although we implement appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.
4. Cookies & Tracking Technologies
CPAPCore uses cookies and similar technologies to improve website functionality, personalize your shopping experience, analyze website traffic, and support marketing activities.
Cookies may be categorized as:
Essential Cookies
These cookies are necessary for the operation of our Site.
Examples include:
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Shopping cart functionality
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Checkout processing
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Security and fraud prevention
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User authentication
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Session management
Without these cookies, certain features of the Site may not function properly.
Analytics Cookies
We use analytics technologies, including Google Analytics, to better understand how visitors use our Site.
Analytics information may include:
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Pages visited
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Time spent on pages
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Navigation paths
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Device information
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Browser information
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General geographic region
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Website performance metrics
This information helps us improve our products, services, and customer experience.
Marketing Cookies
Where permitted by applicable law, marketing cookies may be used to:
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Measure advertising performance
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Improve promotional campaigns
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Personalize marketing communications
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Limit repetitive advertisements
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Better understand customer interests
These cookies may be provided by trusted third-party service providers acting on our behalf.
Managing Cookies
You can manage your cookie preferences through our Cookie Banner when visiting the Site.
Most web browsers also allow you to control or disable cookies through browser settings.
Please note that disabling certain cookies may affect the functionality of parts of our Site.
5. Marketing Communications
If you choose to subscribe to our newsletter, promotional emails, or other marketing communications, we may use your contact information to send:
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Promotional offers
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Product updates
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New product announcements
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Educational content
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Special events
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Limited-time discounts
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Cart reminder emails
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Other marketing communications related to our products and services
Participation in promotional campaigns, newsletter subscriptions, or discount offers is entirely voluntary.
Promotional discounts or special offers are provided as part of our marketing activities and are not offered for the primary purpose of collecting personal information.
You may unsubscribe from marketing emails at any time by:
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Clicking the "Unsubscribe" link included in our emails; or
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Contacting our Customer Support Team.
Please note that even if you opt out of marketing emails, we may continue to send essential service communications relating to your orders, transactions, account activity, or important policy updates.
CPAPCore will not sell, rent, or otherwise disclose your contact information for third-party marketing purposes, nor will we use your name, photographs, or other personal information in advertising or promotional materials without your consent, except where required or permitted by applicable law.
6. How We Share Your Information
CPAPCore values your privacy and shares personal information only when necessary to operate our business, provide our services, or comply with applicable laws.
We may share your personal information with the following categories of trusted third-party service providers:
Payment Service Providers
To securely process payments and prevent fraudulent transactions, we may share payment-related information with our authorized payment processors, including SHOPLINE Payments, where applicable.
Payment providers process your payment information according to their own privacy and security practices.
Shipping and Fulfillment Partners
We share the information necessary to prepare, ship, and deliver your order, including:
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Name
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Shipping address
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Telephone number (where required by the carrier)
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Order information
Website and E-commerce Service Providers
We work with trusted technology providers that help us operate and maintain our online store, including website hosting, order management, and customer account services.
Analytics Providers
We may share limited information with analytics providers to better understand how visitors interact with our Site, improve website performance, and enhance customer experience.
Analytics providers do not receive your payment card information from us.
Email and Customer Communication Providers
If you choose to receive promotional communications, we may use trusted email service providers to send newsletters, order-related communications, promotional offers, abandoned cart reminders, and other customer communications.
You may unsubscribe from marketing emails at any time.
Legal Requirements
We may disclose personal information if we believe such disclosure is reasonably necessary to:
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Comply with applicable laws or legal processes;
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Respond to lawful requests from government authorities;
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Protect the rights, property, or safety of CPAPCore, our customers, or others;
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Detect, investigate, or prevent fraud, security incidents, or illegal activities.
We require our service providers to use personal information only for the services they perform on our behalf and to maintain appropriate safeguards to protect your information.
We do not sell or rent your personal information to third parties.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Process and fulfill your orders;
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Provide customer support;
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Process returns and refunds;
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Maintain business records;
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Comply with legal, tax, accounting, or regulatory obligations;
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Resolve disputes;
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Enforce our agreements and policies.
When personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable legal requirements.
8. Your Privacy Choices
Depending on applicable U.S. laws and your place of residence, you may have certain privacy rights regarding your personal information.
These rights may include the ability to:
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Request access to the personal information we hold about you;
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Request correction of inaccurate or incomplete information;
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Request deletion of eligible personal information;
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Request information about how your personal information is used;
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Withdraw consent where processing is based on your consent;
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Opt out of receiving marketing communications.
To exercise any applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy.
We will respond to eligible requests within the time required by applicable law.
9. Do Not Sell or Share Personal Information
CPAPCore respects your privacy.
We do not sell, rent, or trade your personal information or contact information to third parties for monetary compensation.
We also do not knowingly disclose your personal information for third-party advertising purposes in exchange for compensation.
Where we engage trusted service providers to help operate our business, they process personal information only on our behalf and in accordance with contractual obligations designed to protect your information.
10. Third-Party Websites
Our Site may contain links to websites operated by third parties.
These external websites have their own privacy practices and policies.
CPAPCore is not responsible for the content, privacy practices, or security of third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
11. Children's Privacy
Our Site is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child under 18 without appropriate authorization, we will take reasonable steps to delete that information promptly.
If you believe a child has provided personal information to us, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.
When changes are made, the updated version will be posted on this page and the "Last Updated" date at the top of this Privacy Policy will be revised accordingly.
Your continued use of our Site after any updates become effective constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Customer Support Email
Customer Support Hours
Monday–Friday
9:00 AM–6:00 PM (Eastern Time)
Excluding U.S. public holidays.